Syed Hussain is the VP of Customer Success at Indio Technologies. As you know, from time to time, I like bringing people on the show who don’t work in customer marketing, but can share valuable perspectives and help us better understand different departments that we work with closely. Syed is a good friend of mine and has seen it all when it comes to customer success.
On this episode, we cover:
- Some of the biggest challenges that success teams face
- A typical day in the life of a CSM
- What to keep in mind when partnering with success
- How customer marketing and success can better partner together
- Tips for building solid and enduring customer rapport
You can find the full transcript here.
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